Every Second Matters. Every Call Counts.™
Emergency CallWorx applications enable more efficient call taking and dispatch operations, comply with FCC mandates for wireless E9-1-1 calls, accommodate non-traditional communications and resolve aging legacy support issues most agencies face today.
The Emergency CallWorx Product Suite uses patent pending technology, developed in-house, to provide the industry's first fully integrated NG9-1-1, Mapping and Computer Aided Dispatch (CAD) System. Based on J2EE Web 2.0 development tools, Asterisk® softswitch from Digium, ESRI®-compatible GIS-centric mapping technology and Sun Microsystems® MySQL® database, our products provide a high level of robust functionality designed to embrace a wide array of Next Generation 9-1-1 and VoIP technologies.
Our applications provide NG9-1-1, non-traditional communications, integrated messaging, Phase II wireless and VoIP caller-specific mapping features, complete 9-1-1 call-to-dispatch reporting functionality and flexible network installations such as emergency remote hosting. Designed specifically for the public safety industry, our products are entirely browser-based at the operator's station, eliminating the complex firmware and driver compatibility issues inherent in traditional client-based applications. Emergency CallWorx products are much more easily integrated with third party call-processing applications, mapping or CAD systems and can receive data from competitive applications via standard interfaces.
Emergency CallWorx applications support numerous subsystem interfaces such as ANI, ALI, the National Crime Information Center (NCIC), state and local databases, teletype device for the deaf (TDD), call recording, automatic paging, emergency dispatch protocols, radio interface, mobile data and AVL/GPS vehicle location system interfaces.
