Emergency CallWorx products are designed to be the most easily installed and maintained in the industry, but we recognize that your personnel may desire additional training or support. We offer several methods for our customers to request assistance 24x7, 365 days per year. From telephone support to our remote monitoring program, we deliver timely, flexible and reliable service to meet all your support requirements.
Support
Emergency CallWorx Technical Support Services makes it easy to get the support you need for all CallWorx Products. No matter the problem you are experiencing, or questions you may have, our expert technicians are here to help. We offer 24x7 telephone support to give you peace of mind, knowing that technical expertise is only a phone call away no matter when you need it. Customers also have access to our Technical Support Center to request assistance with configuration changes, installations, upgrades and additions to your system.
Training
Emergency CallWorx employs a standard training methodology that utilizes both classroom and practical on-the-job training activities. All training will be conducted on site by an Emergency CallWorx subject matter consultant. Classes will provide in-depth discussion and use of the application suite and includes training for system administrators in the maintenance of system configuration and parameters. The ease and automation of on-going database maintenance and monitoring requires no prior DBA experience.
Implementation Services
Emergency CallWorx provides a range of implementation services such as factory staging of hardware and network components or on-site technical support for installation into multi-vendor environments. As computing and telecommunications environments change in complexity and diversity, managing them efficiently becomes a great challenge. Maximizing the productivity of computing resources and the people who depend on them often requires connecting different systems, networks, and applications. Maintaining a trouble free operation in this complex environment can be challenging for users. To overcome these issues, Emergency CallWorks provides state-of-the-art features and implementation capabilities that streamline installation, ease support tasks, and provide 24-hour remote diagnostic features.
Consulting
Emergency CallWorx provides quality and timely consulting services to assure that every project meets or exceeds client expectations. We understand you have a time-line, budget, and specific goals - and a need to make all three work together. We are dedicated to making sure that our relationships with clients and partners are strong and always conducted using open communication.
